Warranty

Quality gear should last. When something goes wrong that isn't normal wear, we're here to help you get it sorted, whether the coverage comes from the manufacturer or from us directly.

Manufacturer Warranties (We Help You File)

Most new products we carry, from Storz & Bickel, Arizer, Puffco, DynaVap, Dr. Dabber, Pax, MJ Arsenal, Santa Cruz Shredder, and Blazer, include a manufacturer warranty. Coverage length and terms are set by each brand and vary by product and component.

We act as your advocate. If your unit qualifies, we'll help you file the claim with the manufacturer, point you to the right documentation, and follow up to keep things moving. Think of us as your corner of the ring.

What's Typically Covered

Manufacturer warranties generally cover defects in materials and workmanship under normal use, such as:

What's Typically Not Covered

Warranties generally do not cover:

Open-Box & Refurbished: Our 6-Month Warranty

Every open-box and certified refurbished unit sold by VirtualGoodiez is fully tested and sanitized in our Lab, and is backed by a 6-month VirtualGoodiez warranty from the date of delivery.

This covers functional defects that arise during the warranty period under normal use. It does not cover the same exclusions listed above (wear-and-tear, consumables, accidental damage, misuse, or glass breakage). Learn more about how these units are prepared on our Open-Box & Refurbished page.

How to Make a Claim

  1. Contact support with your order number, the product, and a clear description of the issue.
  2. Include photos or a short video showing the problem if you can — it speeds things up.
  3. We'll determine whether the claim falls under the manufacturer warranty or our 6-month refurb warranty, and tell you the next step.
  4. Depending on the outcome, you'll receive a repair, replacement, or refund, per the applicable warranty terms.

Proof of Purchase

Keep your order confirmation — it's your proof of purchase. Warranty service requires that the item was purchased from VirtualGoodiez and is still within the applicable coverage window. Claims without proof of purchase, or for items bought elsewhere, may need to go directly through the manufacturer.

A Quick Note on Care

Many "defects" are really cleaning or maintenance issues in disguise. Following the manufacturer's care instructions — proper cleaning, correct charging, and using only legal dry herb or concentrates — keeps your gear running and your coverage intact.

Still Stuck?

If you're not sure whether something is covered, just reach out. We'd rather take a look and point you in the right direction than have you guess.

AUTHENTIC BRANDS · {{ minAge }}+ VERIFIED CHECKOUT

Gear that respects
the ritual.

Precision dry-herb vaporizers, concentrate e-rigs, and hand-finished glass — curated for people who care how it's made.

25+
Curated products
Discreet
Plain-box shipping
Open-box
Second-hand deals
{{ heroArt }}
FEATURED
Puffco Peak Pro
100% Authentic
Every brand, sourced direct
Discreet Shipping
Plain, unbranded boxes
{{ minAge }}+ Verified Checkout
ID-checked before every order
Best Sellers

Most-loved gear

Browse

Shop by category

{{ cat.artEl }}
{{ cat.label }}
{{ cat.blurb }} · {{ cat.count }} items
Marketplace

Certified open-box,
up to 30% off.

Inspected, sanitized, and tested by our techs — second-hand devices with the performance of new and a warranty to match.

{{ heroArt2 }}
Catalog

{{ shopTitle }}

{{ resultLabel }} · matching “{{ activeSearch }}”
No products found

Try a different category or clear your filters.

/ / {{ product.name }}
{{ product.badge }} Open-Box · Certified
{{ product.bigArt }}
{{ product.catLabel }}

{{ product.name }}

{{ product.starsEl }} {{ product.ratingFmt }} · {{ product.reviewsLabel }}
{{ product.priceFmt }} {{ product.wasFmt }} SAVE {{ product.savePct }}%

{{ product.descLong }}

{{ product.qtyVal }}
Free discreet shipping on orders over {{ freeShipFmt }}
Authentic guarantee — sourced direct from the brand
30-day returns · {{ minAge }}+ ID verified at checkout

Customer reviews

{{ product.reviewSummaryRating }}
{{ product.starsEl }}out of 5
{{ product.reviewsBasedOn }}
{{ row.star }} star
{{ row.nFmt }}
{{ product.reviewsSampleLabel }}
{{ r.initial }}
{{ r.author }} Verified Buyer
{{ r.starsEl }}{{ r.dateFmt }}

{{ r.body }}

{{ r.helpfulLabel }}
Detailed written reviews for this product are on the way.

You may also like

Account

Your account

You're browsing as a guest

Sign in to track orders and save your verification status. Your saved items are kept below.

{{ userInitial }}
{{ userName }}
{{ userEmail }}
Identity verification{{ verifyBadge }}

Government-ID age verification is required once before payment. We never store your ID images.

Identity verified ✓ — you're cleared to check out.

Pending review — most clear fast, but manual document review can take up to 72 hours. We'll email you once you're approved.

{{ idRejectMsg }}

Government-issued ID

Order history

Order {{ o.id }}{{ o.status }}
{{ o.totalFmt }}
{{ o.dateFmt }} · {{ o.itemsLabel }} · {{ o.names }}

No orders yet — your purchases will appear here.

Saved items

Tap the heart on any product to save it for later.

Secure checkout
{{ s.n }}
{{ s.label }}

Shipping address

Where should we send your order? Boxes ship plain and unbranded.

United States shipping only. We can’t ship outside the U.S. — please use a valid U.S. address.

Age verification

Federal and state law requires us to confirm you're {{ minAge }}+ before we can ship. Most checks clear in seconds, but manual document review can take up to 72 hours.

Government-issued ID

Your ID is verified by a third-party provider and is never stored on our servers. Prototype demo: no file is uploaded — enter a date of birth under {{ minAge }} to preview a rejection.

{{ verifyStatusLabel }}

We're checking your documents with our verification provider. Most clear in seconds, but manual review can take up to 72 hours — you can safely close this window and we'll email you once you're approved.

Identity verified ✓

You're confirmed {{ minAge }} or older. Payment is now unlocked.

Verification didn't pass

{{ verifyMsg }}

Payment

Age verified

All transactions are encrypted. Choose how you'd like to pay.

Bank transfers clear in 1–3 business days. Your order ships once payment settles.

Bitcoin Ethereum USDC
Send exactly {{ totalFmt }} of BTC to
bc1q9goodiez7x2vqk4m8z3rne0p5wdf6ht=demo

We confirm on-chain after one network confirmation, then ship. Demo address — do not send funds.

Encrypted & tokenized — card details are never stored by VirtualGoodiez

Order confirmed

Thanks for your order. A receipt is on its way to {{ order.email }}.

Order {{ order.id }}
{{ i.qty }}× {{ i.name }}{{ i.lineFmt }}
Total paid{{ order.totalFmt }}
Shipping to
{{ order.shipName }}
{{ order.shipAddr }}
{{ order.shipCity }}, {{ order.shipState }} {{ order.shipZip }}
Payment
{{ order.methodLabel }}
● Age verified

{{ contentTitle }}

{{ contentHtmlEl }}

{{ contentTitle }}

{{ contentHtmlEl }}

Apply for a wholesale account

{{ journalHeading }}

Buying guides, gear deep-dives, and notes from the Lab.

{{ post.date }}

{{ post.title }}

{{ post.excerpt }}

Read more →

{{ postTitle }}

{{ postMeta }}

{{ postHtmlEl }}
VirtualGoodiez

Premium dry-herb vaporizers, concentrate e-rigs, and hand-finished glass — for adults who care how it's made.

Shop
Support
Company

You must be {{ minAge }} years or older to purchase. VirtualGoodiez sells vaporizers, glass, and accessories intended for use with legal dry herb and concentrates only — we do not sell tobacco, nicotine, or any controlled substance. All orders require government-issued ID verification before payment. Products are not intended for use by minors, pregnant or nursing people. Know and follow the laws in your area. We currently ship within the United States only.

© {{ year }} VirtualGoodiez · virtualgoodiez.com · All rights reserved.
We accept CARD ACH CRYPTO

Come back when you're {{ minAge }}.

We sell vaporizers and accessories intended for adults {{ minAge }} and older. You've indicated you don't meet that requirement, so we can't let you in.

VirtualGoodiez
AGE-RESTRICTED STORE

Are you {{ minAge }} or older?

You must be at least {{ minAge }} years old to enter. We verify a government ID before any purchase ships.

By entering you agree to our Terms & Privacy Policy. Products are not for sale to minors.

Your cart {{ cartCount }}
Your cart is empty

Find your next favorite piece.

{{ cartShipNote }}
{{ l.artEl }}
{{ l.name }}
{{ l.priceFmt }} each
{{ l.qty }}
{{ l.lineFmt }}
Subtotal{{ subFmt }}
Discount{{ discountFmt }}
Shipping{{ shipFmt }}
Estimated tax{{ taxFmt }}
Total{{ totalFmt }}
An account is required — you'll create one to check out
Secure checkout · {{ minAge }}+ ID verified before payment
{{ toast }}
VirtualGoodiez

{{ authTitle }}

{{ authSub }}

Already have an account?
New to VirtualGoodiez?
{{ quickView.badge }} Open-Box
{{ quickView.bigArt }}
{{ quickView.catLabel }}

{{ quickView.name }}

{{ quickView.starsEl }}{{ quickView.ratingFmt }}({{ quickView.reviews }})
{{ quickView.qTopStars }}{{ quickView.qFiveLabel }}
{{ quickView.qTopBody }}
— {{ quickView.qTopAuthor }}
{{ quickView.priceFmt }}{{ quickView.wasFmt }}

{{ quickView.descLong }}