Terms of Service
Last updated: June 30, 2026
These Terms of Service ("Terms") govern your access to and use of virtualgoodiez.com (the "Site") and your purchase of products from VirtualGoodiez ("VirtualGoodiez," "we," "us," or "our"). By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, do not use the Site.
1. Eligibility
You must be at least 21 years old to use the Site or purchase any product. The minimum age is 21 everywhere we ship; where applicable state or local law sets a higher minimum, the higher minimum applies. By using the Site you represent and warrant that: (a) you are 21 or older; (b) you have the legal capacity to enter into a binding contract; and (c) you are accessing the Site from, and requesting shipment to, a location within the United States. We sell and ship to the United States only. We do not knowingly sell to minors, and we reserve the right to refuse or cancel any order.
2. Accounts and Age/ID Verification
We use passwordless sign-in: you request a one-time code by email and we create a session cookie to keep you signed in. You are responsible for maintaining the confidentiality of your email account and for all activity under your session. Notify us immediately of any unauthorized use.
Before payment is accepted, every order requires successful government-issued ID and age (21+) verification, completed at checkout through our verification provider. Documents you submit are used solely to verify your age and identity. If verification fails, we will not process your order. See our Privacy Policy for how verification data is handled.
3. Acceptable Use and Lawful Use Only
You agree to use the Site and all products only for lawful purposes and in compliance with all applicable federal, state, and local laws. Our products are intended for use with legal dry herb and legal concentrates only. You may not use the Site or our products to facilitate any illegal activity. You agree not to: (a) misrepresent your age, identity, or location; (b) purchase on behalf of any person under 21; or (c) resell products in violation of applicable law.
4. Products and Intended Use Disclaimer
We sell dry-herb vaporizers, concentrate e-rigs, hand-finished glass, grinders, torches, and related smoking and vaporizer accessories. We do not sell tobacco, nicotine, or any controlled substance. Our products are intended only for use with legal dry herb and concentrates by adults 21 and over. Products are not intended for use by minors or by persons who are pregnant or nursing. Product descriptions, images, and specifications are provided for general information and may contain inaccuracies; hand-finished glass items vary in appearance.
5. Orders, Pricing, Availability, and Cancellation
All orders are offers to purchase and are subject to our acceptance. We may limit quantities, correct pricing or descriptive errors, and refuse or cancel any order, including after an order is placed, where we suspect fraud, an underage buyer, or a verification failure. Prices are in US dollars and may change at any time before acceptance. Availability is not guaranteed; if an item becomes unavailable after you order, we will notify you and refund any charge for that item.
6. Payment and Taxes
Payments are processed by Stripe and may include card, ACH, and cryptocurrency methods. By submitting payment information you authorize us and Stripe to charge the applicable amount. We do not store full card numbers; see our Privacy Policy. A sales tax of 7% is applied to taxable orders, calculated based on your shipping destination and applicable law.
7. Shipping and Risk of Loss
We ship within the United States only. Standard shipping is $9.95, and shipping is free on orders over $99. Title and risk of loss pass to you upon our delivery of the package to the carrier; please report any transit loss or damage within 14 days of delivery. Additional shipping terms, including adult-signature (21+) requirements, are set out in our Shipping Policy.
8. Returns and Warranty
Returns are governed by our returns process and, for eligible items, the manufacturer or VirtualGoodiez warranty. Certain open-box and refurbished items carry a 6-month limited warranty. Except for any express written manufacturer or VirtualGoodiez warranty, all warranties are limited as set out in Sections 11 and 12 below. Please refer to our returns and warranty policy pages for current details.
9. Intellectual Property
The Site and its contents — including text, graphics, logos, photographs, and software — are owned by VirtualGoodiez or its licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive license to access and use the Site for personal, non-commercial purposes. You may not copy, reproduce, or create derivative works without our prior written consent.
10. User Content and Reviews
If you submit reviews, ratings, photos, or other content, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, display, reproduce, and distribute that content in connection with the Site and our business. You represent that you own or have the rights to the content and that it is accurate, lawful, and not misleading. We may moderate, edit, or remove content at our discretion.
11. Disclaimers of Warranties
EXCEPT FOR ANY EXPRESS WRITTEN MANUFACTURER OR VIRTUALGOODIEZ WARRANTY, THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW. We do not warrant that the Site will be uninterrupted, secure, or error-free. Some jurisdictions do not allow the exclusion of certain warranties, so some exclusions may not apply to you.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, VIRTUALGOODIEZ AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA, ARISING FROM OR RELATED TO THE SITE OR ANY PRODUCT. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE CLAIM. Some jurisdictions do not allow certain limitations, so some may not apply to you.
13. Indemnification
You agree to indemnify, defend, and hold harmless VirtualGoodiez and its affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your misuse of the Site or products, your violation of these Terms, or your violation of any law or third-party right.
14. Governing Law
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules.
15. Dispute Resolution; Arbitration; Class-Action Waiver
Any dispute arising out of or relating to these Terms or your use of the Site will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, seated in Delaware, rather than in court, except that either party may bring qualifying claims in small-claims court. YOU AND VIRTUALGOODIEZ WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. You may opt out of arbitration within 30 days of the date of your first purchase by sending written notice to legal@virtualgoodiez.com; if you opt out, neither you nor VirtualGoodiez will be required to arbitrate. The AAA's Consumer Arbitration Rules are available at adr.org.
16. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted on this page with a revised "Last updated" date. Your continued use of the Site after changes take effect constitutes acceptance of the revised Terms.
17. Contact
Questions about these Terms? Contact us at legal@virtualgoodiez.com.